I discussed with Mercedes your feedback and the customer has partially accepted your position. This means that the technical factor has decreased from 17,24% to 10,34%. From the initial amount of 30.855 € to 18.506 €. QEC-Referenznummer 442301517 and 42301624 have been removed according to your feedback. QEC-Referenznummer 032400768: late analysis not in Version 4, but earlier, therefore this Reference will not be removed. QEC-Referenznummer 172301167 und 172300160: logistic late (claim closed 30.05.2023 and parts arrived at Mercedes 12.06.2023) -> please provide full evidence of shipment / tracking for these 2 references, otherwise they won't be removed from the calculation. This means that if you are able to provide evidence for the last 2 reference numbers they will be probably removed otherwise not. And if this happens the final technical factor could be 3,44%, which is basically quite low. Please provide evidence as requested.

It sounds like you're dealing with a complex situation involving customer feedback, technical factors, and specific reference numbers related to a business transaction with Mercedes. Here's a summary of the situation and the steps you should take based on the information provided:

1. Technical Factor Adjustment: The technical factor has been reduced from 17.24% to 10.34%, which translates to a decrease in the initial amount from €30,855 to €18,506.

2. QEC-Referenznummer Removal:

   • 442301517 and 42301624: These two reference numbers have been removed based on the feedback provided.
   • 032400768: This reference will not be removed as the late analysis was conducted earlier than Version 4.

3. Logistic Late References:

   • 172301167 and 172300160: These references are related to a logistic delay where the claim was closed on 30.05.2023, but the parts arrived at Mercedes on 12.06.2023. To have these references removed, you need to provide full evidence of shipment and tracking.

4. Potential Further Reduction: If you can provide the necessary evidence for the last two reference numbers, they may also be removed, which could further reduce the technical factor to 3.44%.

Action Required:

• Evidence Collection: Gather and prepare the full evidence of shipment and tracking for the two logistic late references (172301167 and 172300160). This evidence should clearly show the timeline of the shipment to support your case for removal.

• Communication: Once the evidence is collected, communicate it to the relevant parties at Mercedes. Ensure that the evidence is presented in a clear and concise manner to facilitate understanding and decision-making.

• Follow-up: After submitting the evidence, follow up with Mercedes to check the status of the references and whether they have been removed from the calculation as expected.

• Documentation: Keep a record of all communications and evidence provided for future reference and in case of any disputes or further discussions.

Remember, the key here is to provide clear and compelling evidence to support the removal of the last two references, which could significantly reduce the technical factor and the financial impact on your business.