翻译“Dear MS. Hu & MR. Gu, We appreciate your valuable time for us. Through this online communication, we got to know each other better in business and it is also a good opportunity to strengthen our cooperation. Steps have been taken for your concerns in the meeting at our side, please kindly find our meeting minutes on 31-Jul. Current issues review and we discussed: 1.Booking release issue. For the bookings released on blank sailing vessels, customer hope to transfer to contingency vessels as early as possible. -CMA reply: Contingency plan is provided by HO, we will report your voice when there is opportunity. It is also suggested seeking sales’ support in parallel. Anyway, once change of voyage arranged, we will send you email w/o delay. 2.Equipment issue. 45HC equipment suffers shortage at time being. -CMA reply: If you have big demand on 45’HC, can send forecast to sales in advance for our better arrangement. As equipment availability in dynamic changing, we still suggest printing EIR once you received EIR upload notification according to equipment open window. If fail to apply EIR, please contact focal CUS for possible solution to ensure equipment availability. 3.SI Cut off time issue. SI Cut off time was set close to CY open time which result in tight operation time for customer. -CMA reply: ESI/ENS cut off time is set according to vessel berth schedule. CY open policy is beyond carrier control. For specific situation you face late ESI, can come to us for verification and discussion. 4.Roll over issue. Shipments were transferred to vessel two weeks later. -CMA reply: Sorry for the roll situation, the shipments were selected by HO to arrange roll over. For the especially urgent shipments, can communicate with sales to find solution. CUS team will support when necessary. 5.Ternimal operation response delay. For urgent issue such as loading withdraw, customer is anxious to know result. -CMA reply: You can check on terminal website for container loading status fresh. If long time no response, can turn to us for internal check in need. Any unclear, please feel free to contact me, thanks. ”

1个月前