Directions: please write a letter to the manager of a shopping mall complaining about the fake products you have purchased following the outline given below. You should write about 100 words. 1.你在商场里买了化妆品，回家却发现是假货 2.你要求退钱却遭到拒绝 3.写一封投诉信给经理，说明情况，要求退款

Dear Manager,

I am writing to express my dissatisfaction regarding a counterfeit cosmetic product I recently purchased at your shopping mall. Upon returning home, I discovered that the product was not genuine, which was quite disappointing.16

I approached the store with the intention of returning the item and requesting a refund, only to be met with refusal. This response was not only unhelpful but also contrary to the expectations of customer service I believe your mall upholds.78

I am requesting that you investigate this matter and facilitate a refund for the product in question. I trust that you will take this complaint seriously and address it with the urgency it deserves.

Thank you for your attention to this matter.

Sincerely, [Your Name]